Frequently Asked Questions

THE CARD

CAN I SPEND IN DIFFERENT CURRENCIES WITH MY CARD?

Your NOE card has a base currency, i.e. if you select a USD card the base currency will be in that currency (USD). If you use your card to make a purchase in a different currency, the merchant will be paid in that currency. The funds will automatically be exchanged from USD into any of the 150+ different currencies supported by the card using competitive exchange rates.

CAN I SPEND MY DIGITAL CURRENCIES WITH THE NOE CARD?

The NOE accounts allow you to quickly convert digital currencies in your wallet to traditional currency. You can add these funds to your NOE card and spend the money online, in-stores, restaurants, cafes, shops, transport and anywhere that accepts card payments.

HOW DO I FIND MY PIN NUMBER?

NOE will deliver your card by Express Global DHL. Once you receive your card you will need to activate it within the app. Once activated, you will be able to obtain your pin number from within the app.

THE ACCOUNT

HOW LONG A BANK TRANSFER TAKES ?

We offer regular bank transfers which can take two to three days to appear in your account. We also offer expedited payments that can arrive within 24hours (dependant on currency and location).

HOW QUICKLY CAN I PURCHASE CRYPTO?

The purchase any of the nine Cryptocurrencies within the NOE app/portal is almost instantaneous. You can perform these transactions online or via the app. One simple rate for buy or selling crypto with fees from 0.5%.

CAN I USE NOE GLOBAL AS MY MAIN ACCOUNT?

Yes, NOE membership is designed to save you time and money by combining all the elements of payments and concierge services in one account. You can have your salary paid into your account, pay bills, transfer funds around the world. You can also purchase digital currencies and spend your money with the NOE cards, anywhere in the world. We are adding additional digital and traditional currencies frequently and will soon be introducing new rewards schemes that save you money on everyday purchases.

HOW DO I OPEN AN ACCOUNT?

Opening a NOE account is very quick and easy. You can register online with your computer or download the app from App or Play Stores. The registration process is split into three areas:


Personal details: Basic information about you
Membership plans: We have four membership types to choose from: NOE, Evolution, Limitless or Timeless.


Identity Verifications: You will be required scan in a photo of your government ID, such as Passport or Driving license and to take a selfie.


Once approved, your accounts are automatically created, and you will get access to all the NOE GLOBAL services. A NOE debit card will be automatically dispatched on approval.

THE CONCIERGE SERVICE

HOW DOES THE CONCIERGE SERVICE WORK?

As a concierge and lifestyle management service, we want to make your life run effortlessly. We use our in-depth knowledge, experience and contacts to source the best products and services for you. We can save you time money and frustration by helping you plan, design or organise virtually any event or activity. Our network has been built over many years so we can give you access to many products and services at exclusively low rates, potentially saving you thousands every year.

IS THE CONCIERGE SERVICE SEPARATE FROM THE CRYPTO AND TRADITIONAL CURRENCY ACCOUNTS?

No, NOE membership gives you access to all financial products and services, as well as the concierge team. NOE GLOBAL is designed to make your life easier by merging an alternative bank account that accommodates both crypto and traditional currencies, with lifestyle services and rewards.

WHAT SERVICES DO MEMBERS USE MOST OFTEN?

We accommodate a large variety of requests, from sourcing a puppy for a child’s birthday to hiring a Super Yacht for trip in the Mediterranean. Private jets, business class flights and holiday/hotel bookings are high on the list of most used services. There are very few requests that we can’t fulfil, so we welcome them all.

NOE GLOBAL is one of the first membership financial platform offering crypto services and a fully compliant digital banking model in 180 countries.

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Any questions? Reach out to us and we’ll get back to you shortly.

NOE GLOBAL OÜ Harju maakond, Tallinn, Kesklinna linnaosa, Tuukri tn 19-315, 10120, Estonia

Registration Number 16590044

Noe Global has partnered with AU Card Limited to provide membership, concierge and lifestyle services with Nvayo Limited providing e-money issuance, payments, and prepaid card services. Certain crypto services are offered by AU Card Digital Limited. Important Disclosures Nvayo Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2017 for the issuing of electronic fiat money and payment instruments (FRN: 900005). E-money services are not covered by the Financial Services Compensation Scheme. AU Card Digital Limited is registered with the Central Bank of Ireland as a Virtual Asset Service Provider (FRN: C460099). Cryptoassets are not regulated and are not subject to safeguarding requirements. Buying and selling of cryptoassets is subject to risks, where the values are subject to significant price volatility. Risk of loss can be substantial, and you may lose all value. It is important you fully understand the risks involved, that you have adequate knowledge, and where applicable obtain relevant advice, and that you have the financial resources to bear such risks. None of the representations made constitute advice. Noe Global is not an agent of Nvayo Limited, AU Card Digital Limited and AU Card Limited Copyright Nvayo Limited TM and AU CardTM are registered trademarks of AU Card LLCTM.